Please note: These are actual customer testimonials. Full names have been withheld to protect their privacy.
"What a pleasure it is to work with you!" Lisa
"It is fun talking with you. Thank you!!" Christine
"Thank you so much. Your customer service is superb!" Kim
"I really appreciate your very personal customer service." June
"Thank you for the kind and valuable assistance. It is a pleasure to order from you!" Rosey
"Thank you so much...Looking forward to doing more business with Lucky Bamboo Shop. Even finding this site was a blessing. E.W.
"Order was perfectly packaged and arrived in excellent condition..exactly what I had ordered. Excellent service, highly recommended." Jones
'Thank you. You are a life saver. And you are the nicest people I've ever met. Rest assured I will recommend no other but you." Jonathan UK
"Thank you for your time and kind response. I didn't originally order from you but you did give me the idea of going back to those that I did order from. Their problem solving was absolutely horrid compared to yours. So I wrote them a critical email detailing the things that your company did and they changed their tune quickly. I wanted to write and let you know that I appreciate the great solutions you offered whether I was a customer or not. I will definitely be back in the future. I'm just sorry I didn't order from you in the first place."Hank, NY
"The bamboo arrived. They are beautiful! Thanks." Stacey NJ
"Thank You! I appreciate your great customer service and speedy delivery!" Adam, AZ
"The plants have arrived. They are spectacular and absolutely beautiful!!Felicia, MA
"Thank you so much for working with us on our prom. I will definitely recommend your shop to others." Brandon
"Thank you for your reply. If I need plants in the future it will be from you. Not too many businesses would have bothered."Joann, MI
"I just wanted to drop you a quick note and say thank you for working with me on my bamboo order. My wife absolutely loves it!!! You guys did a great job and helped make her birthday a hit. Thank you so much!"Dan, NY
"Thank you so much! I am already impressed with your company! Will definitely order again soon."Megan PA
"Everything looks great! Thank you so much for your wonderful service and product. I will be sure to recommend you to others without reservation. Thank you for being a wonderful supplier! I really appreciate all that you did."Lana, TX
"Thank you for the wonderful service you have provided me! You really made me feel like you value the customer. Believe me, this was awesome!"Stephanie TX
"Thank you for responding so quickly. Your products are amazing."Hazel
"I LOVE the customer service that you guys have!!!! I LOVE IT.. I will recommend your services! Thank you for the quick answers. Thank you."Laura T. VA
"I just want to thank you for all you did with shipping the bamboo. It arrived in perfect condition. They were all nice and green. I hope to do business with you in the near future." Melissa
"My sister is thrilled with the "White Christmas" 24-cane bamboo plant. It arrived in perfect condition. She has been struggling with health and retirement questions. When she opened her gift she saw it as a sign of "New Options" and is now ready to explore other options in life. I figured you might like to hear some "good" news about the wonderful business you have and the care you put into your bamboo plants. KN,
"Many thanks, you all are the best."Al, Alabama
"Thank you so much for your service. The product is awesome!" Vinny, NJ
"Thanks for helping us make our event so special. We appreciate your timeliness and professionalism.. We'll keep you in mind for future emails and will also recommend you to our friends and family." Mamie
"I ordered the heart shaped bamboo for my wedding centerpiece and they looked amazing! I've attached a picture for you to see just how great they looked. Thank you so much." Erin M
"Thank you for your thoughtful response. I will keep you and your company on my list of great gifts. Thank you so much!" Nancy
"I received my bamboo plants today and I love them!! It is more perfect than I had imagined :) Thank you so much for all of your help. I can't wait to have all of my centerpieces out at the wedding. The Hearts are Beautiful!" Linda
"Thanks for your support. I love my bamboo. Hoping to keep doing business with you in the future." Pam G
"Received the plant today. Absolutely beautiful! Excellent Quality. I am very impressed. Thank you so much."Gayle
"THANK YOU SO VERY MUCH for the wonderful advise on saving my ailing bamboo. I will be on a mission to give it the TLC you advised. I love these plants and want badly to save it. You are a dear person to take the time to answer my cry for help." Laurie G
"Thank you for the information on how to ship Lucky Bamboo. I love them and have many in my home and have begun to grace others with their elegance." Lynn G.
I just got the bamboo. I got it last night, but i was working. It is so beautiful. I am so happy with everything so far. If all is well in a few weeks, you will be hearing from me again. Bamboo is what I love, I trust your business and will spread the word... I am so happy with what I got in the mail. Thank you for being so nice and wonderful. I will shop with you again. Thank you,
Rica B., Brainerd MN
I just wanted to Thank You for a perfect delivery of a perfect order. Thank you very much. I will order from you again and pass the word of your services on to others, again Thank You...
Ernest E., Columbus OH
Absolutely love the bamboo plant!! Thanks for the excellent service and fast shipping. I can't wait to give it to my mom for Mother's Day.
Jennell W., Allison Park PA
Thank you so much for your consideration and kindness in writing. My daughter called this morning, had received the package, assembled the contents and was thrilled at receiving it. She said it's the only greenery in her bedroom and the shade of green is perfect. I appreciate your care and quality control...
Bob S., Greenbrae CA
I want to acknowledge and thank you for your tips on cleaning up our lucky bamboo arrangements. Very thoughtful of you.
Glenda J., San Jose CA
I just wanted to say "thank you" for everything. The bamboo stalks were absolutely beautiful and the wedding favors were gorgeous! We got a lot of compliments and I have recommended your website to many of our friends. We will be moving into our new home end of month and I will definitely be contacting you for bamboo plants for our new home. Thanks for everything,
Belle and Perry
I have to tell you, I made about 15 calls to other websites listed on the internet before reaching you and not one came close to your superb level of customer service or care let alone the desire to want to take my order. I appreciate your enthusiasm in helping me get something just right for a very special friend of mine. I feel confident that he will enjoy the arrangement you are sending. Thanks again for being so helpful and enthusiastic. Makes a difference. I assure you, I will be ordering from you again.
The balance of my order arrived Saturday as scheduled. I ordered the bamboos for bridal shower prizes, put them together in the vases etc. and they look great. I will recommend to my friends that they do business with you. When ordering over the internet you have to be careful. Keep up the good work and again thank you so much.
Thanks so much for telling us how to do multiple orders. We'll try it next time! We've had more compliments on your bamboo. Our recipients tell us how thrilled they are to have such a unique and beautiful gift on their desks. Have a great day!
I'm amazed at how quickly you got it out! Thank you!!! I can't wait until she gets it, thanks for offering such a neat product! I looked at bamboo from several online stores and yours was the nicest I saw.
I just wanted to let you know that we're still getting compliments on the bamboo we ordered from you. This morning we had another client call to ask for your web site. everyone loved them. Donna has decided to send bamboo whenever we need a corporate gift this year. Just visited your web site again. Very impressive. It's nice to see how you're growing.
I was so pleased with the items that I purchased from you. I gave them as a gift to a lady who has refined taste and she was very pleased. Thank you for making one of my first internet shopping experiences such a good one. You will see my business again.
The bamboo arrived today and in great shape. Thanks again for including the fertilizer. We were in Portland a few weeks ago and saw Lucky Bamboo for the first time and really liked it but did not want to try to take it on the plane. The plant you sent is outstanding compared to the price and specimens we saw in Portland. Just wanted to say thanks!
Yesterday brought my absolutely awesome tower arrangement... I am so impressed that it arrived intact with great directions, great container and great plant food. Thank you so much, I'll have to send you photos of the wedding reception when we present the bamboo to our guests. I am referring your site to my friends and you can be assured that I will place a repeat order in the future. Many thanks for the kind attention you gave my inquiry and many, many thanks for my good luck.
The lucky bamboo arrived as planned. They looked wonderful as centerpieces. (We put a penny under a plate on each of the tables so that someone at each table would win the centerpiece.) I had two women fighting over who would get to take the bamboo home. You helped to make our fundraiser a great success. Thank you very, very much.
Thank you so much. We do appreciate the quality and professionalism. It is a pleasure working with you. Be assured that we will continue sending our clients your incredible creations!
I received my braided bamboo tree after I arrived home from work today and I would like to thank you so much for the beautiful, healthy plant that I received. I was very anxious to receive my bamboo, but I had no idea that it would look so fresh and healthy, as if I had personally purchased it from your gift shop today ! Who would have thought that this plant has traveled hundreds of miles to get to it's destination here in Washington, DC. Again, I want to thank you so much for my gorgeous braided bamboo tree. I can't wait to show it off to my co-workers tomorrow. It will be a great conversation piece in my office, and I plan to order another bamboo tower for my home. I look forward to ordering additional bamboo plants from you, and I won't hesitate to recommend your special gift items to my family, friends and co-workers. Keep up the Excellent Work ! A very satisfied customer.
Just a quick note. I ordered from your site a couple of months back. It was a thank you gift to my boss, who happens to be a very picky woman. When I opened the package I was astounded. Your products are WONDERFUL! I have worked in the service industry for 25 years and know how nice it is to hear good things once in awhile. You have a customer for life and are recommended highly to others!
I received my lucky bamboo plant on the day you said it would arrive. It is absolutely lovely.
Oh my gosh! My bamboo is beautiful. I am so impressed. I ordered the 4, 6 and 8 and all of them are so healthy and there are many leaves. I have ordered plants in the past and when they've arrived they don't quite fit the bill but your bamboo really impressed me. Thanks again and I will definitely order from you again.
My lucky bamboo braid just arrived today and I wanted to let you know how extremely pleased I am. The braid is beautiful and the pot was lovely. I have all ready recommended you to a friend, who was so excited about finding your site that she ordered 5 of the braids yesterday. Thank you very, very much.